Terms of Service

Terms of Service

Last Updated: October 28, 2026

Welcome to Snuzzle. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

Snuzzle operates an online store offering pet products and accessories.

By using our website, you agree to provide accurate information, comply with applicable laws, and use our services responsibly.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, inaccurate information, or product unavailability, subject to applicable law.

2. Products and Availability

We make reasonable efforts to display our products accurately, including their descriptions, images, colors, and features.

However, minor variations may occur due to screen settings, manufacturing differences, or product updates.

Product availability is subject to change without notice.

We reserve the right to modify or discontinue products at any time.

3. Pricing and Payments

All prices are displayed in the currency indicated at checkout.

Applicable taxes, shipping charges, and additional fees, if any, will be presented during checkout.

Payments must be completed through the payment methods supported by our website.

We reserve the right to correct pricing errors and cancel affected orders when legally permitted. If payment has already been collected for a canceled order, the applicable amount will be refunded.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation email.

Receiving an order confirmation does not necessarily guarantee acceptance or fulfillment of your order.

We may cancel orders due to payment issues, suspected fraudulent activity, inventory limitations, or incorrect order information.

If an order is canceled after payment, a refund will be issued for the canceled portion.

5. Shipping and Delivery

We aim to process and ship orders as efficiently as possible.

Shipping estimates are provided for informational purposes and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather conditions, customs procedures, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

For shipping concerns, contact snuzzletoday@gmail.com.

Nothing in this section limits rights or remedies required by applicable consumer protection laws.

6. Refunds, Returns, and Exchanges

All sales are final.

Snuzzle generally does not accept returns, exchanges, or provide refunds for change of mind, incorrect purchases, or personal preferences.

Due to the nature of pet products and hygiene considerations, we do not accept returns of unwanted products, whether opened or unopened, except where required by law.

If your order arrives damaged, defective, or incorrect, please contact snuzzletoday@gmail.com with your order number and details of the issue.

We will review the situation and provide any remedy required by applicable law.

For additional information, please review our Refund & Return Policy.

7. Product Use and Safety

Snuzzle products are intended for appropriate pet enrichment and use according to their instructions.

Customers are responsible for supervising their pets during product use and determining whether a product is suitable for their pet's size, behavior, and needs.

Inspect products regularly and discontinue use if damage or excessive wear occurs.

Snuzzle products are not intended to replace professional veterinary advice or treatment.

Nothing in these Terms excludes liability that cannot legally be excluded.

8. Intellectual Property

All original content on our website, including branding, logos, written materials, graphics, and website designs, is owned by Snuzzle or used with appropriate authorization.

You may not reproduce, distribute, or commercially exploit protected website content without permission, except as permitted by law.

9. Prohibited Activities

You agree not to use our website to:

  • Engage in fraudulent or unlawful activities.

  • Provide false or misleading purchase information.

  • Attempt unauthorized access to our systems.

  • Distribute malicious software or harmful code.

  • Interfere with website security or functionality.

  • Infringe intellectual property or other legal rights.

We may restrict access or take appropriate action in response to violations.

10. Third-Party Services

Our store operates using Shopify and may integrate third-party payment processors, shipping providers, and other services.

These providers may have their own terms and privacy policies.

Snuzzle is not responsible for independent third-party websites or services beyond the extent required by applicable law.

11. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee uninterrupted website access or that the website will always be free from technical errors.

Nothing in these Terms limits any mandatory warranties, guarantees, or consumer rights provided by law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Snuzzle will not be liable for indirect, incidental, or consequential losses arising from use of our website or products where such liability may lawfully be excluded.

This limitation does not apply to liabilities that cannot legally be limited or excluded, including applicable statutory consumer protections.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

We encourage you to review that policy before placing an order.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, policies, or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will apply prospectively unless otherwise permitted by law.

15. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which Snuzzle is legally established, subject to any mandatory consumer protections that apply in a customer's location.

16. Contact Information

For questions about these Terms of Service, orders, or our products, please contact:

Snuzzle Customer Support

Email: snuzzletoday@gmail.com

Website: https://snuzzle1.myshopify.com/

Thank you for choosing Snuzzle.

We appreciate your trust and look forward to helping you create enjoyable enrichment experiences for your dog.